Returns &
Warranty
01
30 Days Reflection Period
Take 30 days to experience the quality in your own home. Not 100% satisfied? You can easily initiate a return within this period.
02
100% Transport Insurance
Every delivery is fully insured against damage. If something unexpectedly goes wrong during transit, we will resolve it immediately and free of charge.
03
Refund & Return Policy
Full refund for items returned undamaged. Return costs depend on the product format (see the overview below).
Return Overview by Product Type
Product Type
Return Method
Est. Costs *
Accessories & Care
Small packages under 10 kg
Method: Parcel Shop Drop-off
Indicative: € 6,95
Medium / Heavy Items
Packages between 10 - 23 kg
Method: Parcel Shop Drop-off
Indicative: € 12,50
Wall Racks & Furniture
XL Formats & Freight transport
Method: Specialized XL Collection
Indicative: € 18,00 - € 30,00
* Rates are indicative and may vary based on exact package dimensions, weight, and the country of dispatch.
Important: Original Packaging
To qualify for a full refund, items must be returned in their original heavy-duty packaging. This prevents scratches or transport damage during the return journey.
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